Incident Support

How it works?

  1. Buy points for number of incidence from us
  2. Raise request via any of the contact methods we provide
  3. The charges are prepaid and the per incident point deduction depends on the support provided on call

Best for whom?

We recommend this plan to home users/small business units where the complicated support issues are less. Also, system administrators who need occasional help for complex implementations can go for this plan. There is no time period for this plan, the purchased incidents have infinite validity.

Want to signup for this plan? Mail us at register@opinesoft.com

Subscription Support

How it works?

  1. Signup for this plan
  2. Complete the knowledge transfer phase
  3. Customize the support for your environment
  4. Opt additional features for Reporting, Quick Help & Server Administration (optional)
  5. Get supported 24 x 7 on all the features you opted for
  6. Pay monthly
  7. If you need additional Incident based support, buy and use as necessary [@ 10% off price]

* Minimum signup period for this plan is 3 months

Best for whom?

Small/Medium/Large enterprises with a minimum of 15 computers with or without an internal administrator. This plan is ideal for those who have branch offices or SOHOs.

Want to signup for this plan? Mail us at register@opinesoft.com

What do we support

We offer support all the standard & popular computer applications (including but not limited to, Microsoft Office tools, Adobe tools, Corel, OpenOffice), Operating systems (Especially Microsoft Windows 9x/NT/200x/XP and Linux), Application Servers (Mail servers, Web servers, portal server, etc.), Security Applications (Corporate/Personal Firewalls, Antivirus, Anti-spyware, Intrusion Detection Systems, Log analysis). We provide limited support for network hardware - routers, switches, firewalls, ADSL/SDSL modem, VoIP --configurations

What we don't support

At present we do not provide any hardware support. There are no on-site support provided directly or indirectly from OpineSoft

Remote Support Minimum Requirement

For successful execution of OpineSoft remote support services the customer must have a minimum of 512kbps Internet connectivity.

*The maintenance and guaranteeing uptime of the Internet link is not a responsibility of OpineSoft, we may alert the customer about the outage of the Internet connectivity if detected. Also, OpineSoft will not be liable for any Support Service breakage resulting from the Internet outage at the client premises.

Best alternative to 'Doing It yourself'

Effective solution programming with consistent and proactive support service to develop and maintain your IT assets.

A place where you can get answers to all of your IT related queries. The last resort to get support for complex Information Technology issues. The best ROI with low risk factors.

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